Privacy Policy

1. Who We Are

For the purposes of this Privacy Policy, the data controller is jilibe, the operator of the online gaming platform accessible at jilibe.org ("jilibe", "we", "us", "our"). jilibe is an online gaming and entertainment platform serving the Philippines market.

When you create a jilibe account, make a deposit, place a bet, or otherwise interact with our platform, jilibe acts as the primary controller of your personal data. Certain data processing functions — such as payment processing and game delivery — are performed by third-party processors operating under contractual data processing agreements with jilibe.

Any questions regarding this Privacy Policy or jilibe's data processing practices may be directed to our Data Protection contact at [email protected] (plain text — not a clickable link).

2. Data We Collect

jilibe collects personal data through several channels: information you provide directly during registration and account use, information generated automatically during your use of the platform, and information received from third-party verification and payment service providers.

2.1 Data You Provide Directly

• Identity Data: full legal name, date of birth, nationality
• Contact Data: Philippine mobile number (in +63 format), email address, residential address
• Identity Verification Data: government-issued ID documents (passport, driver's license, UMID, PhilSys ID), selfie photographs submitted for KYC purposes
• Financial Data: GCash wallet reference, PayMaya account details, bank account information (BPI, BDO, Metrobank, UnionBank) submitted for deposit or withdrawal purposes
• Account Credentials: username and hashed password (passwords are never stored in plain text)
• Communications Data: content of messages sent to jilibe support, survey responses, and feedback submissions

2.2 Data Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version, mobile network carrier
• Usage Data: pages visited, game sessions initiated, bets placed, features accessed, session duration and frequency
• Transaction Data: complete history of deposits, withdrawals, bonus activations, game stakes, and outcomes recorded under your jilibe account
• Location Data: general geographic location inferred from IP address, used for regulatory compliance and fraud detection purposes

2.3 Data Received from Third Parties

• Identity verification results from KYC/AML screening providers
• Payment confirmation and fraud scoring data from GCash, PayMaya, and banking partners
• Self-exclusion status information from applicable gambling regulatory registries

Data Category	Examples	Primary Purpose
Identity	Name, DOB, government ID	KYC / age verification / regulatory compliance
Contact	Mobile number, email	Account communication, OTP verification
Financial	GCash, PayMaya, bank details	Deposit and withdrawal processing
Technical	IP address, device info	Security, fraud detection, platform optimization
Transaction	Bet history, deposits	Account management, regulatory reporting, AML
Usage	Game sessions, page visits	Platform improvement, responsible gaming monitoring

3. How We Use Your Data

jilibe uses the personal data it collects for the following purposes:

1. Account Registration and Management — creating and maintaining your jilibe account, verifying your identity, processing KYC documentation, and managing account security including two-factor authentication.
2. Payment Processing — processing PHP deposits and withdrawals via GCash, PayMaya, and partner banks; reconciling transactions; detecting and preventing payment fraud.
3. Game Delivery and Platform Operation — providing access to jilibe's game library, recording game session outcomes, resolving game disputes, and maintaining platform stability.
4. Regulatory and Legal Compliance — fulfilling obligations under Philippine gaming regulations, anti-money laundering (AML) law, and the Data Privacy Act of 2012; responding to lawful requests from PAGCOR, the AMLC, or other Philippine authorities.
5. Customer Support — responding to account queries, processing complaints, and providing technical assistance through jilibe's support channels.
6. Responsible Gaming — monitoring account activity for signs of problematic gambling behaviour; administering self-exclusion, deposit limits, and loss limit tools; verifying compliance with age restrictions (21+ requirement).
7. Security and Fraud Prevention — detecting and investigating unauthorized account access, bonus abuse, multi-accounting, and other fraudulent activity; protecting the integrity of the jilibe platform.
8. Platform Improvement — analyzing usage patterns to improve game selection, interface design, payment flows, and overall user experience for Filipino players.
9. Marketing Communications — sending promotional offers, bonus notifications, and jilibe news to players who have opted in to receive such communications. You may unsubscribe at any time.

jilibe does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on players, except as required by regulatory AML and fraud detection obligations.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jilibe processes personal data on the following legal bases:

• Contractual Necessity — processing required to fulfil the account agreement between jilibe and the player (account management, payments, game delivery)
• Legal Obligation — processing required to comply with Philippine law, including KYC/AML requirements under AMLC regulations and gaming regulations under PAGCOR's framework
• Legitimate Interests — fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where these interests are not overridden by player rights
• Consent — marketing communications and optional data processing activities, where jilibe has obtained your explicit consent. Consent may be withdrawn at any time without affecting prior processing.

5. Sharing Your Data

jilibe does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is shared only in the following circumstances:

• Payment Service Providers — GCash (GXI), PayMaya (Voyager Innovations), and partner banks receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers — jilibe engages licensed third-party KYC and AML screening services to verify player identity and screen against sanctions and watchlists. These providers process only the data necessary for verification and are bound by data processing agreements with jilibe.
• Game Providers — game studios providing content to jilibe may receive anonymized or pseudonymized session data for game integrity and technical support purposes. No directly identifying personal data is shared with game providers beyond what is technically necessary.
• Regulatory Authorities — jilibe will disclose personal data to PAGCOR, the AMLC, the National Privacy Commission, law enforcement agencies, or other Philippine government bodies when required to do so by law, court order, or lawful regulatory request.
• Professional Advisors — jilibe's legal, accounting, and compliance advisors may access personal data on a need-to-know basis under professional confidentiality obligations.
• Business Transfers — in the event of a merger, acquisition, or sale of all or part of jilibe's business, your personal data may be transferred as part of that transaction. Affected players will be notified in advance.

6. Data Retention

jilibe retains personal data for the period necessary to fulfil the purposes outlined in this policy, subject to the following minimum retention requirements:

• Account Data: retained for the duration of your active jilibe account plus a minimum of 5 years following account closure, as required under Philippine AML regulations.
• Transaction Records: minimum 5 years from the date of each transaction, in accordance with AMLC reporting obligations.
• KYC Documents: minimum 5 years from the date of submission or account closure, whichever is later.
• Support Communications: minimum 2 years from the date of the last interaction.
• Marketing Consent Records: retained for the duration of the account and 1 year following account closure or consent withdrawal.

Data that is no longer required for any legitimate purpose will be securely deleted or anonymized in accordance with jilibe's data retention schedule.

7. Cookies & Tracking Technologies

jilibe uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyze platform usage. The categories of cookies used by jilibe include:

• Strictly Necessary Cookies: required for core platform functions including session management, login state, and payment flow. Cannot be disabled without impairing platform functionality.
• Functional Cookies: remember your preferences such as language settings, game lobby filters, and responsible gaming configuration.
• Analytics Cookies: collect anonymized usage data to help jilibe understand how Filipino players navigate and use the platform, enabling targeted improvements.
• Security Cookies: support fraud detection and account security monitoring functions.

You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the jilibe platform.

8. Security Measures

jilibe implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jilibe's servers
• Salted cryptographic hashing of all account passwords — jilibe staff cannot view your password in plain text
• Two-factor authentication (2FA) available to all players via SMS OTP or authenticator application
• Access controls limiting internal access to personal data on a strict need-to-know basis
• Regular security assessments and penetration testing of jilibe's platform infrastructure
• Automated monitoring for unusual account access patterns and potential data security incidents

While jilibe maintains robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jilibe account credentials. In the event of a data security incident affecting your personal data, jilibe will notify you and the National Privacy Commission as required under the Data Privacy Act of 2012.

9. Your Rights Under the Data Privacy Act

As a Filipino data subject, you have the following rights under Republic Act No. 10173 (Data Privacy Act of 2012) with respect to your personal data held by jilibe:

• Right to Be Informed — to know that jilibe is processing your personal data, the purpose of processing, and the basis for processing
• Right of Access — to request a copy of the personal data jilibe holds about you
• Right to Correction — to request correction of inaccurate or incomplete personal data
• Right to Erasure — to request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations
• Right to Object — to object to processing based on legitimate interests or for direct marketing purposes
• Right to Data Portability — to receive your personal data in a structured, machine-readable format
• Right to Damages — to claim compensation for damages sustained due to inaccurate, incomplete, or unlawfully obtained personal data
• Right to File a Complaint — to lodge a complaint with the National Privacy Commission (NPC) if you believe jilibe has violated your data privacy rights

To exercise any of these rights, please contact jilibe at [email protected]. jilibe will respond to verified data subject requests within 15 business days. Certain requests may be subject to identity verification before processing.

10. Children & Minors

The jilibe platform is strictly intended for persons aged 21 years and above. jilibe does not knowingly collect or process personal data belonging to individuals under the age of 21. Age verification is conducted during the account registration process and during KYC verification.

If jilibe discovers that an account has been registered by a person under 21 years of age, that account will be immediately closed, all personal data associated with the account will be securely deleted (subject to any applicable legal retention obligations), and any funds held in the account will be returned to the payment source. jilibe will not retain any winnings accrued by an underage player.

If you believe a minor has accessed or registered with jilibe, please contact us immediately at [email protected] so we can take immediate action.

11. Changes to This Policy

jilibe may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform operations. Material changes will be communicated to registered players via email notification or a prominent platform notice prior to taking effect.

The "Last Updated" date at the top of this page indicates the date of the most recent revision. Continued use of the jilibe platform following notification of changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

For privacy-related inquiries, data subject requests, or complaints regarding jilibe's data processing practices, please contact us using the following details. Note that contact information is provided as plain text only — these are not clickable links.

How jilibe Protects Your Privacy